Frequently asked questions



Payment Method

We chose PayPal to provide that service for our online store.  There is no need for you to have a PayPal account if you choose to use a Credit Card.

PayPal - payment processing uses world class encrypted payment processing systems to protect you - our customer from fraud.


Alternatively you can call us with your credit card details for an immediate transaction using our merchant facility.




Within Australia: we have a flat postage rate of $10.00. Orders over $100. 00 are postage free.

However if you live within the 2508 or 2233 postcode area - I will be able to organise personal delivery at a time that suites you, so with this method please choose CHECKOUT instead of Pay Pal this way you will not incur the postage charge.



Reed Diffusers 


What should I do if the scent stops diffusing ? 


Flip the reeds over in the bottle exposing the "wet" ends to the air. If the reeds have permanently stopped diffusing (due to clogging with dust for example) then simply replace them with new reeds.


What are the safety recommendations for reed diffusers ? 



Do not ingest oils. Use caution when filling your bottles with oil or flipping your reeds as oils can damage some surfaces.

Do not light reeds. Be careful not to tip over the diffuser. 


Where should I position my new reed diffuser? 


Positioning your reed diffuser near a source of airflow, such as a vent or a window, will help the fragrance spread faster throughout the room. The downside is that this will also decrease the life span of your reed diffuser as oil dissipates at a faster rate. Try placing your reed diffuser away from air conditioning or vents first and see if the scent is sufficient for your own personal tastes.



My reed diffuser doesn’t smell as strongly as it used to even though there’s still plenty of oil in the bottle. What can I do? 


Try flipping the reeds whenever you’d like a stronger fragrance. This simple repositioning will help to kick-start the diffusion process. Don’t flip too often, however – the more often you flip your reeds the faster the oil will dissipate. Also- giving the bottle a gentle “swish” or two can help to blend the ingredients of the oil and strengthen the scent.  


Sometimes the reeds are completely saturated with oil and over time, they can become clogged. If you still have oil in the bottle and flipping the reeds doesn’t seem to help, consider replacing the reeds.


My reed diffuser is too strong. Is there anything I can do? 


If you find that the fragrance emitted by your reed diffuser is too strong, simply remove some of the reeds. The less reeds you have in the bottle the slower the oil will dissipate throughout the room and the less potent it will be. As the formula is designed for optimal wicking action, we do not recommend adding anything to the oil itself.





 Valley Fair Candles - Otford NSW  Phone - 0417 417 438